Last updated: [DATE]
This policy explains how billing, cancellations, and refunds work for SellerTrack (the “Service”), operated by [COMPANY NAME]. It supplements our Terms of Service.
Paid plans are billed in advance through Stripe on a recurring basis (monthly or annually, as selected) and renew automatically at the then-current price until you cancel. Applicable taxes may be added.
You can cancel anytime from Settings (or the Stripe billing portal). Cancellation stops future renewals — you won’t be charged again — and your paid features remain available until the end of the current billing period. We don’t automatically prorate or refund the remainder of a period unless stated below or required by law.
[CHOOSE YOUR STANCE — e.g.: “We offer a [REFUND WINDOW]-day money-back guarantee on your first payment. If you’re not satisfied, contact us within [REFUND WINDOW] days of that charge for a full refund.”] Outside of that, payments are generally non-refundable, and we don’t provide refunds for partial billing periods, unused time, or renewal charges — except where required by law or at our discretion.
[If you offer a trial:] If your plan includes a free trial, you won’t be charged until the trial ends. Cancel before it ends to avoid being billed.
If you were charged in error or billed twice for the same period, contact us and we’ll investigate and refund any incorrect charge.
Nothing in this policy limits any non-waivable statutory rights you may have (for example, consumer withdrawal or cancellation rights in the EU/UK). Where such rights apply, they take precedence over the terms above.
Email [SUPPORT EMAIL] from the address on your account with your account details and the charge in question, or use the in-app Help & Support widget. We aim to respond within a few business days.
Please contact us before disputing a charge with your bank — we can usually resolve issues faster directly. Fraudulent chargebacks may result in suspension of the account.
Questions about billing or refunds? Contact us at [SUPPORT EMAIL].