Effective: July 13, 2026
This policy explains how billing, cancellations, and refunds work for Reseller Track (the “Service”), operated by ResellerTrack. It supplements our Terms of Service.
Paid plans are billed in advance through Stripe on a recurring basis (monthly or annually, as selected) and renew automatically at the then-current price until you cancel. Applicable taxes may be added.
You can cancel anytime through the Stripe billing portal available from Settings. Cancellation takes effect at the end of the current paid billing period, stops future renewals, and leaves paid features available until that period ends. Deleting your Reseller Track account does not replace the need to cancel an active subscription. You are responsible for cancelling before the next renewal date.
All payments are final and non-refundable, including monthly and annual subscription payments, renewals, unused time, partial billing periods, plan downgrades, and accounts that are not used. We do not provide prorated refunds or credits when you cancel. This rule does not apply when a refund is required by applicable law or when we confirm a duplicate or erroneous charge.
If you believe you were charged in error or billed more than once for the same subscription period, contact us promptly. If we confirm an incorrect or duplicate charge, we will correct it, including issuing a refund when appropriate.
Nothing in this policy limits any non-waivable statutory rights you may have (for example, consumer withdrawal or cancellation rights in the EU/UK). Where such rights apply, they take precedence over the terms above.
Email support@resellertrack.com from the address on your account with the charge date, amount, and reason for your request, or use the in-app Help & Support widget. Do not email full card numbers or security codes. We aim to respond within five business days.
We encourage you to contact us before disputing a charge so we can investigate promptly. Nothing in this policy limits your right to contact your bank or card issuer. We may suspend access while a payment dispute is pending when reasonably necessary to prevent fraud or protect the Service.
Questions about billing or refunds? Contact support@resellertrack.com.